Billing & Insurance

Billing

You will receive a separate bill from physicians and other professional services provided at West Tennessee Healthcare – Henry County Hospital. Some of these services from which you will receive a separate bill are:

  • Anesthesiology
  • Diagnostic Procedures
  • Emergency Department
  • EMS and Ambulance Service
  • Pathology
  • Personal Physician

Our Business Office will process your account after your discharge and file any insurance you have. You will receive a monthly statement until your account is paid in full. An itemized statement will be sent to you upon request.

Your Rights and Protections Against Surprise Medical Bills (PDF)

Insurance

West Tennessee Healthcare – Henry County Hospital will accept and file your insurance on your behalf. Be sure to bring your insurance card with you when you come to Central Registration. A payment estimate can be provided for your co-pays and deductibles.

Online Bill Payment

West Tennessee Healthcare – Henry County Hospital offers patients the option of online bill payment. Pay your bill online.

Payment by Mail

West Tennessee Healthcare – Henry County Hospital accepts cash, check, money order, and all major credit cards. Payment can be sent by mail as well as collected at the cashier’s office located on the main floor of the hospital across from Central Registration.

Payment Arrangements

West Tennessee Healthcare – Henry County Hospital provides no interest monthly payment plans if you are unable to pay your bill all at one time.

Financial Assistance Policy

As part of our mission, West Tennessee Healthcare – Henry County Hospital offers financial assistance based on the Department of Health & Human Services Poverty Guidelines.

Please call our Financial Counselors in the Business Office at (731) 644-8595 to select the payment option that best fits your needs or to get more information.

Uninsured and Prompt Pay Discount

West Tennessee Healthcare – Henry County Hospital provides reduced-cost healthcare to the uninsured, regardless of income or assets. If you are uninsured, your bill will automatically reflect that discount. View our Patient Discount Policy (PDF). West Tennessee Healthcare – Henry County Hospital offers a discount to those who pay their balance within ten days. To receive this discount, you must call the financial consultant at (731) 644-8348.

Collection Policy

For bills not paid within 120 days, an account may be turned over to a collection agency. View our complete collection policy for more information.